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FAQ'S
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Are the products real gold?By Cee Collection jewelry is crafted from brass or copper. Our Forever Luxe Tarnish-Free pieces are made from stainless steel with gold plating. Our metals are nickel-free and hypoallergenic, designed to be worn for long periods with the right care.
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How do I care for my jewelry?To keep your By Cee Collection pieces looking beautiful, clean and dry them with a soft cloth. Avoid wearing your jewelry in the shower, while exercising, or before applying perfume or hair spray. Keep your jewelry away from rain and humidity. When not in use, store it in a jewelry box or soft pouch. Wear it often and enjoy!
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Do you offer custom or personalized jewelry?We do not offer custom or personalized pieces at this time but will have options for that soon! We’re always expanding our collection! Stay tuned for future drops.
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How do I know my ring size?We recommend using a ring sizer or measuring an existing ring that fits well. Our rings will normally have a size range on it or will be adjustable to fit all.
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Will my personal information be safe?Protecting your privacy is a top priority at By Cee Collection. We value your trust, which is why we ensure your personal information is secure. We’re committed to keeping your details safe so you can focus on looking and feeling fabulous!
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How long does shipping take?Orders are typically processed within 3-5 business days and shipping times vary based on your location. Domestic orders usually arrive in 3 days, while international orders may take longer. You’ll receive a tracking number once your order ships!
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Do you accept returns or exchanges?Due to hygiene reasons, we do not accept returns on jewelry. However, if there’s an issue with your order, please reach out within 3 days, and we’ll make it right!
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Do you restock sold-out items?Some of our bestsellers get restocked, but once certain pieces are gone, they’re gone! If you love something, grab it while you can. You can also sign up for restock notifications on select items.
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What payment methods do you accept?We accept all major credit cards, and have a payment plan option where you can grab the looks and pay biweekly! Pay less buy more sis!
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